Store Policies

SHIPPING POLICY

We use FedEx for most standard shipments. Standard stock orders typically take 2-5 business days, custom orders may take 10-14 business days. Rush orders available upon request, please call or email to confirm.

We primarily ship in the USA. International shipments are possible upon request and depending on the order. Please call the store for further information before submitting your order online.

DISCLAIMER: We do our best to keep all items in stock and to update the site when items are out of stock. In case your item is out of stock or there is not enough to fulfill your order request and it is not posted as such, we will call and/or email you before proceeding with your order and processing payment.

 

SOHO ART MATERIALS RETURN POLICY and TERMS

All returns must be authorized by Soho Art Materials BEFORE sending materials.

Please call our store location direct so we can assist you with the process expeditiously.

Each item must be unused and in original wrapping when returned to Soho Art Materials or Tri-Mar Enterprises.

Only items that are damaged in shipping can be returned for STORE CREDIT, less the shipping and handling charges.

All returns are subject to a 20% re-stocking fee.

 

MAILING / SHIPPING ADDRESS:

SOHO ART MATERIALS

36 GARDNER AVE

BROOKLYN NY 11237

718.418.4050

Business Hours M-F 9-4pm 

 

 

PRIVACY POLICY

Limited Information Kept On File

When you place an order, some information is kept on file so that the order can be tracked and assured of completion, or referred to if there is any question about the order.

The information kept on file includes: name, address, telephone, email address and products ordered.

We do not share your information with anyone else.

We do not keep credit card information on file unless requested by you in person.

Email

When you provide an email in our order process, we may add you to our list of registered customers. We do not share your email address with anyone else, and only use this to update you as needed with your order. NO spam mail!

Cookies

This site uses “cookies” to track orders in process and shopping carts.

Cookies are small files of information your web browser stores on your computer that help a website recognize you as a logged in customer, or to keep track of your order or shopping cart. These cookies cannot be accessed by any company or website other than our own.

 

FURTHER INFORMATION If you have any questions regarding any of our policies contact us at 212.431.3938 or send us an email: This email address is being protected from spambots. You need JavaScript enabled to view it.